Refund policy
Return & Refund Policy
Thank you for shopping with us. Please review our return and refund policy below.
Returns
We accept returns within 14 days of delivery for eligible items.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in the original packaging
- Proof of purchase is required
Non-Returnable Items
The following items are not eligible for return:
- Opened or used items
- Personal care products (for hygiene reasons)
- Final sale or clearance items
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue.
We will review the claim and, if approved, offer:
- A replacement, or
- A partial/full refund depending on the situation
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for processing
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping costs are non-refundable
Order Issues
We are not responsible for:
- Incorrect addresses entered at checkout
- Delays caused by shipping carriers
- Lost or stolen packages marked as delivered
Order Cancellations
Orders may be canceled within 12 hours of purchase. After this time, orders may already be processed and cannot be canceled.
If you have any questions or concerns, please contact us — we’re here to help!